Returns & Exchanges
At Rock Gardens, we want your outdoor sanctuary to be perfect, which is why we offer a 30-day return policy on all our premium stones and garden decor. If you are not completely satisfied with your purchase, we are here to help you find the right replacement or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring that all decorative stones or fragile garden ornaments are securely padded.
Print and Attach Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return crate or box.
Ship and Track
Drop off your package at any authorized shipping location; once we receive and inspect the inventory, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing